O’VOIR RETURN & REFUND POLICY
At O’Voir, we take pride in delivering premium garments with uncompromising quality. If something isn’t right, we’re here to help.
RETURNS
We accept returns within 14 days of delivery.
To be eligible for a return:
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Item must be unworn, unwashed, and in original condition
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All tags must be attached
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Item must be returned in original packaging
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Proof of purchase is required
Items that show signs of wear, damage, or alteration will not be accepted.
FINAL SALE ITEMS
The following items are final sale and cannot be returned:
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Limited drops marked as “Final Sale”
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Gift cards
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Items purchased during exclusive promotional events (unless stated otherwise)
Due to the limited nature of our releases, restocks are not guaranteed.
EXCHANGES
We currently offer exchanges for size only, subject to availability.
If your size is unavailable, you may choose:
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Store credit
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Refund to original payment method
REFUNDS
Once we receive and inspect your return, you will be notified via email.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for processing
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Shipping costs are non-refundable
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, contact us within 48 hours of delivery at:
Please include:
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Order number
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Photos of the item
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Description of the issue
We will make it right.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service. O’Voir is not responsible for lost return shipments.
HOW TO START A RETURN
To begin a return, email:
support@ovoir.com
Include your order number and reason for return.